Returns & Exchanges
At Pogo Cycles, we want you to ride with confidence; if you are not entirely satisfied with your purchase, you can return your item within 30 days of delivery in its original, unused condition. We are committed to ensuring every cyclist finds their perfect match through a transparent and efficient returns process.
Initiate Your Request
Contact our support team via email or our online portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack your cycle or gear in its original manufacturer packaging, ensuring all manuals, chargers, and tools are included to avoid restocking fees.
Ship to Service Center
Affix the provided shipping label to the exterior of the box and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing